Every HookBoss™ order ships free. Here's how and when your hooks get to you.
The short version
- Free shipping on all orders — every crew pack, no minimum.
- Orders ship from Rocky River, Ohio within 1–2 business days.
- Ground delivery typically lands in 3–7 business days after it ships.
- You get tracking by email as soon as the label is created.
Shipping cost
Shipping is free on all orders placed through hookboss.net to destinations in the contiguous United States. The price you see on the crew pack is the price you pay — no freight added at checkout.
Processing time
Orders are picked and packed at our facility in Rocky River, Ohio, generally within 1–2 business days of your order. Orders placed on weekends or holidays begin processing the next business day. During a heavy run or a promotion, processing can take an extra day — if anything is going to be significantly delayed, we'll email you.
Delivery time
Delivery windows are estimates provided by the carrier, not guarantees. Weather, carrier backlogs, and holiday volume can add time.
Tracking
You'll receive a confirmation email when your order is placed and a tracking number when it ships. If tracking hasn't shown up within a few business days, check your spam folder and then contact us at info@romarkindustries.com.
Shipping address accuracy
Please double-check your address at checkout, including suite and unit numbers — jobsite and shop addresses are easy to fumble. We ship to the address provided. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll reship it once you cover the re-shipment freight, or refund the product cost less any shipping we incurred.
Lost or damaged shipments
If your order arrives damaged, or tracking says delivered and the package isn't there, contact us within 30 days of the delivery date at info@romarkindustries.com with your order number and photos of the packaging if you have them. We'll file the carrier claim and make it right with a replacement or a refund.
Wholesale, bulk and freight orders
Large-volume, distributor and pallet orders ship on separate freight terms quoted at the time of order. Call (440) 333-5480 or email us for wholesale pricing and freight.
Returns
Need to send something back? See our Returns & Exchanges policy — returns must be new, unused, in the original box, and shipped prepaid.