Returns & Exchanges

We build HookBoss™ hooks so you never have to replace one. If something isn't right with your order, here's exactly how we handle it.

Return requirements

Romark Industries, Inc. requires items to be new and unused in their original box for returns or exchanges, sent prepaid. To be accepted, returned product must be:

• Brand new and unused — hooks that have been installed on a float, drilled, cut, painted, or used on a jobsite cannot be returned.
• In the original packaging or box, with any labels, inserts and packing material intact.
• Complete — full crew packs must be returned in full. We do not accept partial pack returns.
• Authorized — contact us before shipping anything back so we can issue a return authorization.

Returns that arrive used, damaged, incomplete, or without the original packaging may be refused or subject to a reduced refund.

Shipping cost

All returns must be shipped prepaid. Romark Industries, Inc. reimburses shipping costs only if we shipped the wrong part or if the item is defective. We recommend a trackable service — we can only process a return we actually receive, and the shipment is your responsibility until it reaches us.

Exchanges

Need a different pack size or a different hook? We're happy to exchange new, unused product in its original box under the same requirements above. The buyer is responsible for replacement freight charges on product exchanges.

Wrong part, defective, or damaged in transit

If we shipped the wrong item, the product is defective, or your order arrived damaged, that's on us. Contact us within 30 days of delivery at info@romarkindustries.com or (440) 333-5480 with your order number and a photo of the item and packaging. We'll cover return shipping and send a replacement or issue a refund — your choice.

How to start a return

1. Contact us firstEmail info@romarkindustries.com or call (440) 333-5480 within 30 days of delivery. Include your order number and what you'd like to do — refund or exchange.
2. Get your return authorizationWe'll confirm the return, the address to ship to, and whether shipping is on you or on us.
3. Pack it up and ship it prepaidReturn the product new and unused in its original box, prepaid, using a trackable service. Write your return authorization number on the outside of the carton.
4. We inspect and refundOnce we receive and inspect the return, we issue your refund to the original payment method, typically within 5–10 business days. Original shipping charges are not refunded.

Return address

Wholesale and distributor orders

Bulk, wholesale, and distributor orders may be subject to separate terms agreed at the time of purchase. Contact us and we'll walk through it.

Questions

Call (440) 333-5480 or email info@romarkindustries.com. Real people, in Rocky River, Ohio.